FAQ

From our greenhouse to your home, explore the world of indoor plants at Prickle. Discover our tried and tested selection of pots, tools and accessories; everything you need to grow that corner jungle you have always dreamed of. We will help you create your very own relaxing, peaceful, green oasis – no matter how crazy the world around you may be.

As easy as you like! At Prickle, we have a collection of unkillable plants for the beginner, and our set of diva’s for those who want a challenge! 

With our helpful guides and our community, you’ll be ready to handle your own diva in no time!

You’ve come to the right place, send us a message on our social media @prickleplantsuk and we will help you get out of this prickly situation.

We’ve got a whole collection of pet-friendly house plants that won’t hurt kids or pets! 

Welcome to the community of ex-plant killers. We have been in your shoes, we have killed a few (ok, a lot) of plants in our time before offering the highest quality plants we can find. We all started somewhere!

Luckily, here at Prickle, we will help you every stage of the way. From picking the right plant to suit your home and life, to caring for your new leafy friend, and helping when its looking sad. You’ll find our helpful plant guides to know the 1, 2, 3 on caring for your prickly friend, and we are always here for questions, find us @prickleplantsuk.

You can order online and we will deliver your plant to your front door. We deliver nationwide throughout the UK, with no exceptions! 

Once placed, your order will be dispatched within 1-2 working days - so no Saturdays or Sundays, that's our time to rest and look after our plants! You’ll receive a confirmation email that your order has been placed, and then one when your prickly pals have been dispatched. Our standard delivery takes 2-4 days.

Standard delivery will be dispatched in 1-2 business days and takes 2-4 days to deliver. We will give you tracking information so you can see where your new plant has been, and when it will arrive.

If your order is taking longer than expected, message us and we will find out what is happening, so you can get your plant as soon as possible.

You can get free standard delivery on all orders over £50! 

Our standard delivery costs £3.00.

Don’t worry, we are here to help. Live chat or email us your order number and we will get this fixed. 

If your order is running late, we can see why and get it moving, and if there is something missing from your order we will find out where it is. 

We are here to help and want to make sure you get your plants so they can settle into their new home. Message us your questions @prickleplantsuk

contact@prickleplants.co.uk

Who hasn’t placed an order online, only to see it’s being delivered to the wrong address? Email or live chat with us as soon as possible and we will fix it.

If your order has been dispatched, unfortunately, we can’t change it.

We take almost everything, except magic beans. 

You can make a secure payment with a debit or credit card, as well as quick payment methods such as Apple Pay, Google Pay, ShopPay, Klarna.

Nope, you can spend what you like. We do have free delivery on all orders over £50 though.

Email or live chat with us as soon as you change your mind, and our customer service team will help you out. Sometimes it’s too late to change an order, if that happens we will see how else we can help.

contact@prickleplants.co.uk

Not to worry, if your order has been delivered and its damaged we will help - email or live chat with us and send us photos of what the issue is for us to fix it.

If your prickles have arrived and you don’t love them, message us within 7 days of delivery and we can help you return your plants. You can find out more information here.

The best way to find out about any discounts is to sign up to our newsletter, our community is the first to know about any fun events we are doing.

Keep an eye out on our social media for any fun competitions or events, find us @prickleplantsuk

Each plant is individual, and while we try our hardest to make sure our photos show what our plants look like, during the winter months they might look a little different.

If you want to check, message us @prickleplantsuk and we will help.

No, your new plant isn’t on Facebook telling its family that it's living its best life. Your order status has three options:

Unfulfilled - you’ve placed it, and we are getting ready to pick it

Progress - someone at Prickle is picking your plant as we speak

Fulfilled - your leafy pal is on its way to you

We LOVE collaborations, message us @prickleplantsuk for more information email us at pr@prickleplants.co.uk

Yes! We have an affiliation program and we love to work with influencers. Message us @prickleplantsuk to chat or email us at pr@prickleplants.co.uk

Our customer service team are the guys and gals for you, email them and they will help.

contact@prickleplants.co.uk